Powering the Utilities Industry with smart, seamless technology
Smarter Service. Happier Customers. Connected Community
Modern Software Solutions for Utilities
At Utility Redefined, we help utilities—across water, gas, and electric—bridge the gap between limited internal resources and growing customer expectations. In today’s digital age, utility customers expect fast, accurate, and seamless access to their account information. However, many providers are held back by aging systems and disjointed service channels that create inefficiencies and frustration.
Utility Redefined delivers integrated solutions that modernize customer engagement and improve operational
performance across utility sectors. These technologies are designed for small and mid-sized utilities seeking to enhance the customer experience, reduce costs, and deliver consistent, high-quality service.
Expert Services to Support Your Success
Technology alone isn’t enough, successful transformation requires full range of services to support
deployment, stability, and long-term value. By combining purpose-built software with expert-led services,
Utility Redefined empowers utilities to modernize with confidence, optimize internal processes, and better serve their communities.
Customer Information System (CIS)
A Modern, Web Based Solution for Utility Billing, Customer Service, and Operations.
Customer portal
Utility Payment Platform
Data Migration Tool
Hear from our customers
Easy to make changes
There was an issue with a customer's bill. The customer called in asking about the discrepancy and that the bill was incorrect. I was able to identify the problem and fix it. The eBilling system made it so easy to upload the revision, and it took care of everything else. The customer logged in while on the phone and saw the corrected bill and was just thrilled. He was so amazed and asked why other utilities and service providers couldn't do the same.
Great search features
I really like the customer search feature.
The training for customer service representatives was not difficult like other training on other software we use. The customer search when looking up a customer allows you to search with partial information such as a partial account number or email or last name which helps if the customer doesn't have all of the information at hand on a call. It was also very fast.
Saves me time
I manage an HOA with over 80 properties.
We were getting a summary before but it was missing some information we needed to calculate consumption. The new group bill summary has more information as well as a consumption chart for the group, with the previous year's monthly comparison. That just saved me some time each month. The new individual bills are nice too and also have consumption charts on them.
