Utility Payment Platform
A Secure, Customer - Friendly Payment Solution That Syncs Seamlessly with Your CIS
The Utility Payment Platform is a powerful, web-based solution that simplifies how utilities collect, process, and reconcile customer payments. With real-time integration to your Customer Information System (CIS), it enables fast, accurate updates to account balances and payment
histories, while delivering a smooth, intuitive experience
for your customers.
Flexible Payment Options & Customer Experience
The platform supports a wide range of payment methods—
credit and debit cards, ACH, Auto-Pay setups—and is built
to be intuitive for every customer, no matter their level of tech comfort. The interface is mobile-responsive and optimized for ease of use across all devices.
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Key Benefits
- Accepts credit/debit cards , ACH , and scheduled Auto - Pay
- PCI - compliant and mobile - first for a smooth, secure experience
- Reduces calls and support requests with clear, guided workflows
Real-Time Sync & Smart Retry Logic
Payment data flows seamlessly between the platform and your
Customer Information System (CIS)
. Every transaction is logged, updated, and visible in real time. If a payment fails or is declined later, our system
automatically retries based on configurable logic, and alerts customers to choose alternate options.
Key Benefits
- Two - way sync with CIS for accurate, real - time account updates
- Retry engine increases collection success with less manual follow - up
- Real - time alerts for failed transactions , keeping customers informed
Reporting, Reconciliation & Integration Flexibility
Access detailed logs, analytics, and reconciliation reports from a central dashboard. Whether you’re using our native platform or integrating with a third-party provider, utilities get full visibility into transactions and customer behavior.
Key Benefit
- Exportable payment analytics and transaction logs
- Designed to integrate with leading third - party payment platforms
- Scalable and API - ready for future growth and system compatibility
