Customer Information System (CIS) for Utilities
A Modern, Web Based Solution for Utility Billing, Customer Service, and Operations.
Delivering efficient service, accurate billing, and seamless customer engagement starts with the right platform. Our Customer Information System (CIS) is purpose built for the utility industry including water, electric, gas, and multi-service providers. Designed with flexibility, speed, and automation in mind, the CIS platform brings everything together in one centralized, web based solution.
Built for Utility Operations
The CIS platform is fully web enabled, scalable, and ready for integration with your existing systems. Whether you’re modernizing your operations or replacing a legacy system, our CIS solution gives your utility the tools to operate smarter and serve customers better.
Easily manage key operational data from within the CIS platform:
- Track Addresses and Service Locations
- Manage Meters and Devices with real-time visibility
- Organize Billing Cycles and Routes
- Import Meter Reads directly from metering system.
- Automatically Calculate Consumption and recalculate Consumption Averages using current data
- Import Payments by Pay Type and reconcile with billing
- Enable Online Bill Pay with full Auto
- Pay configuration, account control, and recurring payment support
- Automated Late Fee Processing
Complete Rate and Payment Plan Control
Gain full visibility and control over the financial side of utility management:
- Define Charge Types and customizable Service Rates
- Set and manage Deposit Amounts
- Offer flexible Pay Plans for customer convenience
- Handle quick and easy Account Creation
Deliver Better Service, Every Day
Empower your customer support team and enhance the customer
experience—all from within the CIS platform:
- Access Account Details instantly
- Analyze Daily Consumption trends for proactive support
- Manage and adjust Pay Plans with ease
- Send and track Notifications
- Log, monitor, and resolve Tickets
- Streamline the Move - In / Move - Out process with guided workflows
Transform your utility operations and offer your customers the best service possible.
Interested in a live demo or more information? Contact us today to see we can help.
