Most utilities have many systems they work with: Customer Portal, Online Payment System, CIS, ERP, GIS, Asset Management, Accounting, etc. There are many great software products out there, but working with too many different systems comes at a cost. Most vendors as they enhance their solutions do not fully understand in enough detail the many other software solutions out there, and so often fall short on integrating with them.
One solution to this challenge is to work with vendors that provide more than one solution, where they have been integrated already by the same team. This increased understanding of the detailed relationship between the systems helps reduce or eliminate complex and costly integration trouble.
Working with less overall vendors reduces the workload of managing the systems and solutions implemented, reduces overall costs and improves the integration between the many systems at work to make a utility run smoothly.
” I cannot believe how fast and easy it is to make changes. There was an issue with a customers bill. The customer called in asking about a discrepancy — the bill was incor- rect. I was able to identify the prob- lem and fix it. The eBilling system made it so easy to upload the revi- sion, and it took care of everything else. The customer logged in while on the phone and saw the correct- ed bill and was just thrilled . He was so amazed asking why other utilities and service providers couldn't do the same. ”
Easy - to - use, Simple Features
Our applications are designed to be as intuitive as possible. When navigating to a screen, we try and make that screen do one thing only where possible. This makes the overall application clean and simple. With many complicated utility processes, we don ’ t need to add more. Our tools should make your jobs easier, not harder. As we add features, we choose features that clients will likely use or have expressed an interest in. These new enhancements however are only added after careful consideration with an eye on keeping the application simple and usable.
Wi th our pl atform , your Customer Engagement needs are met, an d all under one roof. Once you i nte grate with our platform, the rest is on us . With single sign-on to ou r payment system, view customer accounts, bills, transactions, consumption—all self serve, promote to your portal customers new programs, or a rate change, add much more. And the best part, we do our best to make it affordable for all sizes of utilities. See pricing below:
